Privacy Policy Train Live
Welcome to **Train Live**. Your privacy is important to us. This Privacy Policy explains how Train Live ("we", "our", or "us") collects, uses, stores, and protects your information when you use our mobile application and related services.
By using Train Live, you agree to the practices described in this Privacy Policy.
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# 1. About Train Live
Train Live is a fitness coaching platform that connects trainers and trainees through live coaching, workout plans, scheduling, subscriptions, messaging, and progress tracking.
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# 2. Information We Collect
We may collect the following information:
## Personal Information
When you create an account, we may collect:
* Full name
* Email address
* Phone number (optional)
* Profile photo
* Date of birth (optional)
* Gender (optional)
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## Fitness Information
To provide coaching services, we may collect:
* Height
* Weight
* Fitness goals
* Workout preferences
* Workout history
* Progress records
* Body measurements (if entered)
* Trainer notes
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## Subscription Information
If you purchase a premium subscription:
* Subscription status
* Purchase history
* Transaction identifiers
**Important:** We do **not** collect or store your debit card, credit card, or banking information. All payments are securely processed through the Google Play Store or Apple App Store.
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## Communication Data
When using Train Live you may exchange:
* Messages with trainers or trainees
* Workout updates
* Coaching notes
These communications are used solely to provide our services.
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## Live Video Sessions
Train Live allows trainers and trainees to conduct live coaching sessions.
During these sessions:
* Video and audio are transmitted securely.
* Live sessions are **not recorded** by Train Live unless explicitly stated within the app.
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## Device Information
We may automatically collect:
* Device model
* Operating system
* App version
* Device identifiers
* IP address
* Time zone
* Crash reports
* Performance logs
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## Push Notifications
If you enable notifications, we may send:
* Workout reminders
* Subscription updates
* Trainer messages
* Schedule reminders
* General app announcements
You can disable notifications at any time through your device settings.
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# 3. How We Use Your Information
We use your information to:
* Create and manage your account
* Connect trainers and trainees
* Deliver live coaching sessions
* Manage workout schedules
* Track fitness progress
* Process subscriptions
* Improve app performance
* Provide customer support
* Detect fraud and unauthorized access
* Comply with legal obligations
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# 4. How We Share Information
We do **not** sell your personal information.
We may share information with:
* Trainers or trainees participating in your coaching relationship
* Cloud hosting providers
* Analytics providers
* Notification service providers
* Payment processors
* Legal authorities when required by law
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# 5. Third-Party Services
Train Live may use trusted third-party services, including:
* Google Firebase
* Google Sign-In
* RevenueCat
* Google Play Billing
* Apple In-App Purchases
* Expo Services
* Video communication providers
* Cloud hosting providers
These providers have their own privacy policies governing how they handle data.
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# 6. Data Security
We use commercially reasonable safeguards including:
* Encrypted connections (HTTPS)
* Secure authentication
* Access controls
* Secure cloud infrastructure
* Regular security updates
While we strive to protect your information, no method of transmission over the Internet is completely secure.
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# 7. Data Retention
We retain your information only as long as necessary to:
* Provide our services
* Comply with legal obligations
* Resolve disputes
* Enforce our agreements
When your account is deleted, we will delete or anonymize your information unless we are legally required to retain certain records.
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# 8. Your Rights
Depending on your location, you may have the right to:
* Access your personal information
* Correct inaccurate information
* Delete your account
* Request deletion of your personal data
* Withdraw consent where applicable
* Request a copy of your data
To exercise these rights, please contact us.
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# 9. Children's Privacy
Train Live is not intended for children under the age of 13.
We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will promptly delete it.
If local laws require a higher minimum age, we will comply with those requirements.
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# 10. International Data Transfers
Your information may be stored or processed in countries other than your own where our service providers operate.
By using Train Live, you consent to such transfers where permitted by law.
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# 11. Account Deletion
You may request deletion of your account by:
* Using the account deletion feature within the app (if available), or
* Contacting us using the email address below.
After verification, we will process your request in accordance with applicable laws.
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# 12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
When changes are made, we will update the Effective Date. Continued use of Train Live after changes become effective constitutes acceptance of the updated Privacy Policy.
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# 13. Contact Us
If you have any questions regarding this Privacy Policy, please contact us.
**Train Live Support**
Email: **[support@trainlive.app](mailto:support@trainlive.app)**
Website: **https://trainlive.app**
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By using Train Live, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
